1、负责潜在网站相关的电话咨询、来访咨询等接待和解答。 2、负责各类在线咨询的接待、回答、回复。 3、配合业务部门开展活动，帮助提供各类资料。 4、对各类咨询情况进行统计和分析。 5、配合业务部门进行部分网站内容编辑。 6、帮助、接受各类合作者办理有关手续或事务。 7、负责网站相关事务的市场、合作等文件、资料、合同的准备和管理。 8、对所有潜在的或巳经合作的单位或个人进行关系维护和管理。 9、参与组织和实施各类宣传推广。
1.Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. 2.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. 3.Follow up to ensure that appropriate actions were taken on customers requests. 4.Refer unresolved customer grievances or special requests to designated departments for further investigation.
-Planning for company marketing strategies -List out and apply in promoting company products online and offline -Do market research and write out the research report -Do market analyst and give feedback on the market trends -Provide ideas to company for customer/ company to advertise
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•Developing mobile app, troubleshooting and repairing, analyzing data and reporting figures to management teams •Develop software solution by studying information needs, system flow, work processes, problems of a software development cycle •Responsible to develop and install software solution •Working closely with mobile and back end teams to develop innovative solutions that meet clients business needs
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Prepares work to be accomplished by gathering information and materials. Plans concept by studying information and materials. Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts. Obtains approval of concept by submitting rough layout for approval. Prepares finished copy and art by operating typesetting, printing, and similar equipment; and purchasing from vendors. Prepares final layout by marking and pasting up finished copy and art. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; and evaluating new equipment. Completes projects by coordinating with outside agencies, art services, printers, etc. Maintains technical knowledge by attending design workshops; reviewing professional publications; and participating in professional societies. Contributes to team effort by accomplishing related results as needed.